Dobyns Rods Limited Lifetime Warranty
(Xtasy, Champion Extreme HP, Champion XP, Mike Bucca Bull Shad, Hyperlite w/Josh Jones, Kaden, Sierra, Sierra Trout and Panfish, Sierra Ultra Finesse Casting, Sierra Micro, SAM and Fury Series)
The Xtasy, Champion Extreme HP, Champion XP, Mike Bucca Bull Shad, Hyperlite w/Josh Jones, Kaden, Sierra, Sierra Trout and Panfish, Sierra Ultra Finesse Casting, Sierra Micro, SAM, Fury Series are covered by a Limited Lifetime Warranty against defects in materials and workmanship for the lifetime of the original owner. Please present your sales receipt or proof of purchase when making your warranty claim. Ship the complete damaged rod in a disposable container, prepaid and insured, directly to:
Dobyns Rods Co., Inc.
100 CMH
Sulphur Springs, TX 75482
Dobyns Rods 1 Year Warranty
(Colt and Maverick Series)
The Colt and Maverick Series are covered by a Limited 1 Year Warranty against defects in materials and workmanship. Please present your sales receipt or proof of purchase when making your warranty claim. Ship the complete damaged rod in a disposable container, prepaid and insured, directly to:
Dobyns Rods Co., Inc.
100 CMH
Sulphur Springs, TX 75482
No Hassle Replacement Policy – Through a Dobyns Rods Retailer
If you need to get a replacement rod immediately for that fishing trip tomorrow, simply take the damaged rod to your local participating Dobyns Rods dealer and pay them the replacement fee detailed below. They will keep your damaged rod and give you a new, same model rod in return. No questions asked, no shipping, no waiting or wondering about warranty claim charges. This replacement is dependent on the dealer having inventory of your damaged rod model and their willingness to participate in this program.
No Hassle Replacement Policy – Through Dobyns Rods
Don’t have a local Dobyns Rods retailer? You can use the No Hassle Replacement Policy through Dobyns Rods. To save on shipping your broken rod to us, simply cut out the 6 inch logo section (example pictured below) of your rod and send it to us in a PADDED ENVELOPE with the appropriate replacement fee and return shipping detailed below.
Replacement Policy
For damages determined to be from accident, normal wear and tear, or neglect, Dobyns Rods offers a No Hassle repair and replacement policy. In the event a rod is broken, the rod owner must pay the replacement fee in order to receive a replacement rod. If we no longer offer the exact model, we will replace it with the closest comparable model from our current product line.
Please send the following to the above address:
- Check or money order to cover the replacement fee and return shipping. See below for replacement fee. If the shipping destination is other than the contiguous United States, the actual return shipping cost will be assessed.
- The damaged rod with a brief note explaining the problem
- Your original sales receipt
- Your return address
- Daytime phone number
- If the problem is determined to be a manufacturer’s defect, we will refund your replacement fee less the return shipping.
Replacement Fee
- Colt Series: $30 + return shipping. Warranty for 1 year from date of purchase.
- Maverick Series: $40 + return shipping. Warranty for 1 year from date of purchase.
- Fury Series: $50 + return shipping
- Kaden, Sierra, Sierra Ultra Finesse Casting Series, Sierra Trout and Panfish Series, SAM, Sierra Micro, Savvy or Savvy Micro Guide Series:$60 + return shipping
- Coalition Weapon Series (will be replaced with a Sierra Series): $60 + return shipping
- Champion Series and Mike Bucca Bull Shad Series and Hyperlite Series with Josh Jones: $70 + return shipping
- Champion Extreme Series: $80 + return shipping
- Xtasy Series: $125 + return shipping
- Return shipping charges are $30 for shipping within the contiguous United States. Residents of Alaska, Hawaii and all other countries must contact us for a shipping quote at 903-919-8028.
WARRANTY IS VOID WITHOUT A ROD LOGO SECTION
Repair/Replacement Part Policy-Guides
Dobyns Rods will ship you replacement guides and/or tip guides for your repair. Contact us with what you need and we will get it out right away. Alternatively, Dobyns Rods will repair your broken guides and/or tip guides. Repairs on the first guide are free; each guide after the first will be a $10 per guide charge.
Please send the following:
- Check or money order to cover the return shipping and repair cost.
- The damaged rod with a brief note explaining the problem
- Your return address
- Daytime phone number
- Return shipping charges are $30 for shipping within the contiguous United States. Residents of Alaska, Hawaii and all other countries must contact us for a shipping quote at 903-919-8028.
Repair/Replacement Part Policy – Josh Jones Hyperlite Tip Section
Replacement tip sections are available for warranty service only. Tip sections are not available for purchase. The replacement cost of the tip section is $20 plus return shipping charge of $30.
Please send the following:
- Check or money order to cover the return shipping and replacement cost
- The damaged tip section
- Your return address
- Daytime phone number
Upgrade Policy
We value our loyal Dobyns Rods customers. Any Dobyns Rods can be upgraded to a model of your choosing, whether broken or not. The upgrade policy is limited to the Colt Series, Maverick Series, Fury Series, Sierra Series, Sierra Micro Series, Savvy Series, Savvy Micro Series, Champion Series and Champion Extreme Series only.
Upgrade a Broken Rod to a Rod in a Different Series
You will receive a credit to use towards an upgraded model equal to the retail price of your current model less the replacement fee for that model.
Call us anytime for a quote to upgrade your broken rod at 903-919-8028.
Please send the following to the above address:
- The damaged rod/ logo section
- A brief note indicating the rod you want to upgrade to
- Check or money order to cover the cost of the upgraded rod + shipping – the assessed credit.
- Your original sales receipt
- Your return address
- Daytime phone number
Upgrade a Broken Rod to a Rod in the Same Series
- The damaged rod/ logo section
- A brief note indicating the rod you want to upgrade to
- Check or money order to cover the replacement fee + the difference in the MSRP + return shipping
- Your original sales receipt
- Your return address
- Daytime phone number
Upgrade a non-Broken Rod
If your rod is not broken, give us a call for a quote at 903-919-8028. Depending on the condition, you will receive a credit of 60-80% of the retail value of that rod to use towards an upgrade. If you are satisfied with our offer, send your rod in! The value of your rod may be adjusted upon inspection if the condition is less than previously discussed with you.
Please send the following to the above address:
- The rod to upgrade. Please pack it snugly in an approved shipping tube with bubble wrap or other suitable packing material
- Daytime phone number
- After your rod has been assessed, you will be contacted with your credit value and payment will be taken over the phone.
This warranty is limited to the repair or replacement of the rod and does not cover consequential damages due to the failure of the rod unless they are specifically included under various state laws.
REEL WARRANTY
Dobyns reels are covered by a Limited 1 Year Warranty against defects in materials and workmanship. Dobyns will repair or replace your reel if a defect is found in workmanship or materials for a period of one year from the date of purchase. This warranty is limited to the original owner. If the damage is found to not be a defect in workmanship or material (missing parts, misuse either accidental or intentional, improper care or normal wear and tear), you will be contacted with a quote for the repair/replacement before repairs are started. Please present your sales receipt or proof of purchase when making your warranty claim. Ship the complete reel and all its parts in a box with appropriate packing material, prepaid and insured, directly to:
Dobyns Rods, Inc.
100 CMH
Sulphur Springs, TX 75482
DOWNLOAD: REEL WARRANTY FORM